Why NSFAS applications get rejected (and how to fix it)
Getting an “Unsuccessful” or “Rejected” status can be stressful — but many NSFAS rejections happen for common reasons that you can fix.
Official links:
- myNSFAS portal: https://my.nsfas.org.za
- NSFAS website: https://www.nsfas.org.za
Step 1: Check the rejection reason in myNSFAS
First, log in and look for the rejection reason or status message:
Do this before uploading anything, because the correct fix depends on the reason given.
1) Missing or outstanding documents
What it looks like
- “Outstanding documents”
- “Documents required”
- “Incomplete application”
- “Supporting documents missing”
How to fix it
- Upload the exact documents requested in your portal
- Make sure images/scans are:
- clear (not blurry)
- complete (not cut off)
- readable
Read this:
2) Documents uploaded but rejected (unclear or incorrect)
What it looks like
- “Invalid documents”
- “Incorrect documents”
- “Document not readable”
How to fix it
- Re-upload clear documents
- Use the correct document type for the request
- Ensure the ID number/name matches the applicant
3) Household income appears above the threshold
What it looks like
- “Financially ineligible”
- “Household income too high”
- “Income threshold exceeded”
How to fix it
If the portal’s decision is based on wrong/outdated information, you’ll usually need proof that reflects your current situation (only upload what applies to you), such as:
- payslips / employment letter
- UIF letter (if unemployed)
- retrenchment/termination letter
- affidavits or supporting letters (when required for special circumstances)
If you believe the outcome is incorrect, an appeal may be possible:
4) You applied to a private institution
What it looks like
- “Institution not funded”
- “Not registered at a public institution”
Why this happens
NSFAS generally funds study at public universities and public TVET colleges (not private colleges).
What you can do
- Confirm the institution type
- If you are eligible, apply/transfer to a public institution that NSFAS funds (where possible)
5) Wrong personal details
What it looks like
- “Identity verification failed”
- “Incorrect personal details”
- “ID mismatch”
How to fix it
- Check names, surname spelling, ID number
- Make sure your myNSFAS profile matches your ID
- Re-submit or correct details if the portal allows (otherwise seek assistance through official channels)
6) You already completed a NSFAS-funded qualification (or funding history issue)
What it looks like
- “Previous qualification funded”
- “N+ rule / academic progression rules”
- “Not eligible due to prior funding”
What you can do
- Check if the message is correct
- If it seems incorrect, gather proof and use the appeal process if it’s open:
7) Late application (missed the window)
What it looks like
- “Applications closed”
- “Late application”
What you can do
Unfortunately, appeals are usually for an “Unsuccessful” outcome, not for missing the application window. Your best option may be to:
- watch for the next application cycle
- check if your institution has any support routes
- avoid paying anyone who claims they can “open” applications (scams)
If you were rejected: your quick action plan
-
Log in and identify the exact reason:
https://my.nsfas.org.za -
If documents are the problem:
- Use the checklist: NSFAS required documents checklist
-
If you believe the decision is wrong and appeals are open:
- Appeal guide: How to appeal NSFAS if your application is rejected
Smart next step: check your APS (university applicants)
Even with funding, you still need to meet programme entry requirements.
Try the APS Calculator.